Last Updated: August 23, 2026
At Buncorner, every personalized product is created specifically for you. Because customized items are made according to the details submitted with each order, we generally do not accept returns or refunds for items simply because you changed your mind or no longer want the product.
However, we want you to be happy with your purchase. If there is a problem with your order, we're here to help.
When We Offer a Replacement or Refund
You may be eligible for a replacement or refund if:
-
Your item arrives damaged.
-
Your item arrives defective.
-
You receive the wrong product.
-
The product is materially different from what you ordered.
-
Your personalization was incorrectly produced due to an error on our part.
-
Your order arrives with a significant manufacturing or printing issue.
If the issue was caused by an error made by Buncorner, we will work with you to find an appropriate solution.
Personalized Products
Because personalized products are made specifically for each customer, we generally do not accept returns or refunds for personalized items due to customer preference or ordering mistakes.
This includes situations such as:
-
You entered the wrong name or text.
-
You provided an incorrect date.
-
You uploaded the wrong photo.
-
You selected the wrong size or color.
-
You changed your mind after production began.
-
You no longer want the item.
-
The product does not meet your personal expectations when it was produced according to the submitted customization details.
Please carefully review all customization information before completing your purchase.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Please provide:
-
Your order number
-
A description of the problem
-
Clear photos of the product
-
Photos of the packaging, if applicable
This information helps us understand the issue and determine the best solution.
Depending on the circumstances, we may provide a replacement at no additional cost or issue an appropriate refund.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.
If the error was caused by Buncorner, we will work to correct the issue by providing a replacement or another appropriate resolution.
Personalization Errors
Please carefully check your personalization details before placing your order.
If you entered incorrect information, such as a misspelled name, incorrect date, or incorrect photo, and the product was produced according to the information you provided, the item generally will not qualify for a refund or replacement.
If the personalization was correct in your order but was produced incorrectly by Buncorner, please contact us and provide photos of the item. We will review the issue and, where appropriate, provide a replacement or refund.
Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
Once the refund has been processed, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Replacements
When a replacement is approved, Buncorner will arrange for a replacement product to be produced and shipped.
Replacement products are subject to the same production and shipping processes as the original order.
You will not be charged additional product or shipping costs when the replacement is provided because of an error, defect, or damage that is our responsibility.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Personalized orders may enter production quickly, so cancellation requests are subject to our Cancellation & Modification Policy.
For more information, please contact us before your order enters production.
Non-Returnable Personalized Items
Due to the nature of customized products, personalized items generally cannot be returned simply because of:
-
Change of mind
-
Incorrect customer-provided personalization
-
Incorrect size selected by the customer
-
Incorrect color selected by the customer
-
Customer-provided image or information
-
Personal preference
We strongly recommend reviewing your order carefully before checkout.
How to Request a Refund or Replacement
To request a refund or replacement, please email:
Please include:
Order Number:
Name:
Email Used for Purchase:
Description of the Issue:
Photos/Videos:
Our team will review your request and respond as soon as reasonably possible.
Contact Us
If you have any questions about our Refund & Replacement Policy, please contact us:
Buncorner
Website: buncorner.com
Email: support@buncorner.com
We appreciate your trust in Buncorner and will always do our best to make things right when an issue is our responsibility.
Buncorner — Made Personal, Made Meaningful.
